When a device plays up, you're not left on your own. Tell us what's happening by WhatsApp or email and — with your say-so — we can connect to it securely and put most things right remotely. No callout to wait in for, no VPN to wrestle with, and no jargon. Just a friendly fix.
Get in touch the way that suits you and we'll come to the device. Here's what that looks like in practice.
Reach us by WhatsApp or email whenever something's not right. Tell us what's going on and we'll take it from there.
With your permission, we connect straight to your screen, see the problem for ourselves and fix it — while you watch the whole time.
Many problems we can sort without interrupting you at all — applying fixes, restarting what's stuck and running checks quietly in the background.
Need an app installed, reinstalled or repaired? We can do it remotely from a tested, verified source — no dodgy downloads to worry about.
It all works over any normal internet connection, wherever the device is. There's nothing for you to set up, install or configure.
Bigger jobs, updates and restarts can be scheduled for a time that suits you — so a fix never gets in the way of your day.
Here's how remote support works: when we need to take a look, your device shows you a request to connect that only goes ahead once you accept it. From there we can see your screen and, if it helps, take control to fix the issue — all while you watch every step. The connection is fully encrypted, it ends the moment we're done, and you're in charge throughout. Most things are solved in one short session, with no waiting in for an engineer.
When you flag an issue, here's the kind of help we can give without ever needing to be in the room:
Remote support only ever happens on your terms. Nothing is hidden, and nothing goes ahead without your okay.
A live session only starts once you accept the on-screen request, and you can watch everything we do. If you'd rather we didn't, just decline — nothing happens.
Connections are fully encrypted from end to end and close the moment the job's done. We only ever look at what's needed to fix the problem you've raised.
Tell us what's going on and we'll sort it — most issues are solved remotely in a single session.
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